Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us how we can make this site more useful for Australian players? Here's how to reach the team behind AU Online Casinos.
How to Reach the Team
Email is the best way to contact us. Write to us at [email protected] and a member of our editorial team will read your message personally. We aim to reply within two working days, though this can stretch a little during busy periods.
Telling us what your message is about upfront — a review query, a correction, feedback on a casino comparison — helps us route it to the right person and get back to you sooner.
What You Can Get in Touch About
- Review and ranking questions — If you would like more detail on how we assessed a particular operator, such as VegasNow, Wincrown or any other casino featured on the site, ask and we will explain our reasoning.
- Corrections — Bonus terms, wagering requirements, payment methods and licensing details change regularly at offshore operators. If you notice something on the site that looks out of date, please flag it so we can check it.
- Content suggestions — If there's a payment method, pokie category or feature of Australian online gambling you would like us to cover in more depth, let us know.
- Partnership or media enquiries — If you represent a casino operator or a media outlet and want to discuss working with us, introduce yourself and outline what you have in mind.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, mention this in your message and we will point you towards Australian support services such as Gambling Help Online or the National Gambling Helpline.
What to Include for a Faster Response
A short, specific message gets answered quicker than a general one. Where relevant, it helps to include:
- The name of the casino or page your question relates to
- What you have already checked, such as the operator's terms page or our own review
- Your general query — for example, a question about deposit limits, withdrawal times or a bonus condition
Please note that we cannot resolve account issues, deposits, withdrawals or bonus disputes directly, since we are an independent comparison site and not a casino operator. For anything account-specific, the operator's own support team — usually reachable through live chat or email inside your casino account — is the right first point of contact.
Why Independent Contact Matters
AU Online Casinos reviews and ranks offshore online casinos available to Australian players, covering areas like licensing, pokies, live dealer games, payment methods and fast payout speeds. As with any offshore operator, terms and availability can shift, and we rely partly on reader feedback to keep our comparisons accurate. If something we have published does not match what you experienced when signing up or claiming a bonus, we genuinely want to hear about it.
If you are researching options beyond what is covered here, our guide to trusted non GamStop casinos in the UK may also be of interest, though the operators and rules discussed there apply to a different market.
Before You Write In
A quick check can sometimes save you a wait for a reply. If your question concerns eligibility, remember that online gambling is intended for adults aged 18 and over, and individual casino terms may apply additional restrictions depending on your state or territory. If it concerns a specific bonus or payment method, checking the operator's own terms and conditions page first will often give you the fastest answer, since offer details and limits can change without notice.
We read every message that comes through and reply from a real person, not an automated system. Thanks for taking the time to reach out — we look forward to hearing from you.